تفاصيل الوظيفة
We’re looking for a creative and detail-oriented Video Tutorial and Documentation Specialist to join our team. In this role, you’ll develop clear, engaging video tutorials and user-friendly documentation that help our SaaS customers get the most out of our platform.
Your primary tasks will include:
Produce Engaging Video Tutorials: Create clear, concise, and engaging video walkthroughs that guide users through various modules and features of our SaaS software.
Document New & Existing Features: Develop and update user guides and documentation that explain how to use our platform and its modules effectively.
Collaborate Across Teams: Work closely with Product, Development, and Onboarding teams to ensure documentation and tutorials are accurate, up-to-date, and reflect the latest SaaS features.
Scriptwriting & Storyboarding: Develop detailed scripts and storyboards to ensure all videos are well-structured, consistent, and high quality.
Maintain Resource Library: Organize and update a central library of videos and documentation that supports onboarding, training, and ongoing customer education.
Research & Implement Best Practices: Stay up to date on SaaS industry documentation standards, customer education trends, and new video techniques.
Release Notes: Collaborate closely with the Product team to review, enhance, and finalize release notes for every product update or new feature launch, ensuring they are accurate, user-friendly, and easy to understand.
Job Requirements:
Proven experience creating tutorials and documentation for software applications.
Fluent in the English language, both spoken and written.
Familiarity with video editing software and tools.
Ability to effectively communicate technical information clearly and concisely.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Familiarity with SaaS software and cloud computing concepts is preferred.
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