IT Assistant

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IT Assistant

تكنولوجيا المعلومات رام الله والبيرة

 تفاصيل الوظيفة

The A.M. Qattan Foundation is seeking to recruit a motivated junior individual for the position of IT Assistant to work in its offices in Ramallah. The following is the description of this position:



Job Title: IT Assistant



Job Type: Full time



Line of Responsibility: Manager, IT Unit



Work Location: Ramallah



Job Objectives:



The IT Assistant supports the delivery of efficient, secure, and user-friendly IT services by providing first-level technical support, assisting in systems and network maintenance, and ensuring effective implementation of IT policies and procedures



Responsibilities & Duties:



- Technical and End User Support:



• Troubleshoot and resolve IT-related problems in a timely manner and escalate to IT Manager where needed.

• Provide First level technical support and assistance to end users for hardware and software issues.

• Manage printing system, including printer setup, driver installation, and resolving printing-related problems.

• Assist with the Cisco Unified Telephone System, including phone setup, voicemail configuration, and troubleshooting telephony issues.

• Schedule and coordinate computer-related services, maintenance, and license renewals.



- Networking and firewalls:



• Assist in supporting and maintaining the network infrastructure as required by the Foundation's IT policy.

• Assist in supporting and maintaining network security services.



- IT Inventory and procurement support:



• Assist in the procurement processes of IT equipment, systems, and applications by providing specifications and analysis.

• Maintain and regularly update the IT inventory and generate the needed reports.



- Managerial Tasks:



• Implement Foundation IT policies and guidelines to ensure compliance and security.

• Maintain accurate records of IT occurrences and issues, as well as their resolutions.

• Identify and suggest possible improvements in IT procedures and workflows.

• Provide accurate information on IT products or services to end users and stakeholders.

• Perform miscellaneous job-related duties as assigned.



- Competencies:



• Effective communication skills (in English & Arabic).

• Ability to plan and align.

• Excellent interpersonal skills.



- Education:



• Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems)



- Experience:



• At least one year of relevant work experience.



- Technical Skills:



• Proven experience in providing end user support and troubleshooting for hardware and software issues.

• Familiarity with Cisco Unified Telephone System administration and troubleshooting.

• Familiarity with MYQ printing system setup, configuration, and problem resolution.



- Other Job Factors:



• Responsiveness around the clock (on call)



Interested individuals should submit the application coupled with their CV and letter of interest using the button below 👇👇👇



The deadline for submitting applications is Tuesday 15/07/2025. Only potential candidates will be contacted for interviews.

معلومات الوظيفة

  • تاريخ النشر: 05/07/2025
  • الشركة: A.M. Qattan Foundation مؤسسة عبد المحسن القطان
  • عدد الشواغر:
  • نوع الوظيفة:
  • سنوات الخبرة:
  • مكان العمل: رام الله والبيرة
  • الراتب:
  • الجنس:
  • اخر تاريخ للتقديم:
  • الايميل:
  • الهاتف:

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